Scoop!! Ryanair tries to maximise profits

I watched Panorama’s attempted assassination of Michael O’Leary and Ryanair last night. Did I miss something? What were they trying to prove? It surely wasn’t just the stunning news that Ryanair tries to maximise its profits! They attempt to pay less for new aircraft from the likes of Boeing and Airbus. They try to pay less to the airports they operate from. Is that any different to any other major player, say Tesco for instance, and their dealings with their suppliers?

I admit we’re frequent Ryanair flyers. From our first trip to Turin for 1p each, well it was just after 9/11, we’ve ventured to Biarritz, Rome, Genoa, Pisa, Palma, Dublin, Malaga & Krakow. Apart from a 3-hour wait to return from Pisa, we’ve had no problems whatsoever. We carry our bags on board, don’t buy their food and have our own annual travel insurance policy. In saying that, no one has ever tried to force us to do anything to the contrary. When booking a flight, any additional cost is clearly shown on the summary. The ultimate option is of course the ‘Book flight now’ button. If you don’t agree with the final cost, don’t pay it.

As for customer service, I honestly can’t think of any individual working for Ryanair who’s cheesed me off at any time, take note Air France and the Antonio Banderas look-alike on our BA flight last May! We have genuinely only experienced friendly and courteous staff.

I thought it was the weakest offering I’ve ever seen on Panorama. The only allegation I would have been concerned about would have been customer safety. Negligent maintenance operatives or untrained cabin crew for instance, but no, nothing of the sort. A complete non-story from start to finish.


nick